Shipping & Return

Domestic Shipping (Malaysia)

• Kindly allow 2-3 business days for your order to be processed and shipped out.
• RM 9 for West Malaysia (Peninsular).
• RM 15 for East Malaysia (Sabah & Sarawak).
• We offer free shipping for orders over RM 100 (Peninsular).
  
• We offer free shipping for orders over RM 150 (Sabah & Sarawak).

Local Pickups

• If you would like to pickup your order from our home studio in Seremban 2, Negeri Sembilan.
• Select Local Pickup at checkout and save on shipping fees. Please allow 2-3 business days to process your order. When your order is ready, you will be notified via WhatsApp within 1-3 days to collect your order.

 

International Shipping 

• Orders could take 7-20 business days to arrive.
• RM 48 for Singapore.
• RM ? for South East Asia, Australia and New Zealand (COMING SOON)
• We offer free shipping for orders above RM 380 (Singapore).
• We offer free shipping for orders above RM ? (S.E.A, AUS, NZ) (COMING SOON)

* Due to the Covid-19 pandemic, deliveries may subject to delay due to flight adjustment for some airlines.

* Please note that you will be responsible for any customs fees, taxes and any issues that may arise in your country.

* If your parcel has not arrived within the related time frame, please do not hesitate to contact us at info@joalabskincare.com

 

Returns / Exchange & Refund Policy

• Every Joa Lab product is carefully formulated and crafted with love and care to ensure its quality. Regrettably, we do not offer returns/refunds/exchanges once the product has been opened due to hygiene reasons.
• Please expect some slight variations (scents or colours) from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
• If your orders arrives damage or incorrect. Kindly notify us by email at info@joalabskincare.com and send us a photo of evidence within 72 hours (3 days) of the products.
  Once notified, we will arrange a replacement or refund the amount of the purchase. Such refund will be provided as a credit to the credit card or Paypal account used at the time of purchase.