Shipping & Return
Orders received after 5pm (close of business) are considered to have been placed at the start of the next business day.
Domestic Shipping (Malaysia)
- Kindly allow 2-3 business days for your order to be processed and shipped out.
- FREE shipping for orders above RM 120 (Peninsular).
- FREE shipping for orders above RM 160 (Sabah & Sarawak).
- Standard shipping within Peninsular (West Malaysia) - RM 10.
- Standard shipping within Sabah & Sarawak (East Malaysia) - RM 16.
Local Pickups
- If you would like to pickup your order from our home studio in Seremban 2, Negeri Sembilan.
- Select Local Pickup at checkout and save on shipping fees. Please allow 2-3 business days to process your order. When your order is ready, you will be notified via WhatsApp within 1-3 days to collect your order.
International Shipping (Singapore only)
- Expected delivery: 5 - 10 days.
(Kindly expect delay in pick up/delivery due to global Covid-19 pandemic). - Shipping rates are calculated at checkout and are based on weight (kg).
- We are currently only allowed to ship our products to Singapore.
- Shipping to the rest of the world will be announced on our Instagram, so stay tuned for further updates !
- Please note that you will be responsible for any customs fees, taxes and any issues that may arise in your country.
Returns / Exchange & Refund Policy
- Every Joa Lab product is carefully formulated and crafted with love and care to ensure its quality. Regrettably, we do not offer returns/refunds/exchanges once the product has been opened due to hygiene reasons.
- Please expect some slight variations (scents or colours) from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
- If your orders arrives damage or incorrect. Kindly notify us by email at info@joalabskincare.com and send us a photo of evidence within 72 hours (3 days) of the products.
Once notified, we will arrange a replacement or refund the amount of the purchase.