RAYA SALE - enjoy 15 % OFF with minimum spend RM 85 storewide. Free shipping above RM 100 - after discount.

退款政策

Returns / Exchange & Refund Policy

  • Every Joa Lab product is carefully formulated and crafted with love and care to ensure its quality. Regrettably, we do not offer returns/refunds/exchanges once the product has been opened due to hygiene reasons.
  • Please expect some slight variations (scents or colours) from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
  • If you received an incorrect order or arrived damage. Kindly get in touch with us (joalab88@gmail.com) and send us a photo of evidence within 24 hours upon goods arrived date. We will arrange a replacement and send the correct order to you as soon as possible.