Shipping & Return
Domestic Shipping (Malaysia)
- Kindly allow 2-3 business days for your order to be processed and shipped out.
- FREE shipping for orders above RM 150 (Peninsular MY).
- FREE shipping for orders above RM 180 (Sabah & Sarawak).
- DHL eCommerce shipping within Peninsular only (West MY) - RM 10.
- Standard shipping within Sabah & Sarawak (East MY) - RM 18.
Local Pickups
- If you would like to pickup your order from our home studio in Seremban 2, Negeri Sembilan.
- Select Local Pickup at checkout and save on shipping fees. Please allow 2-3 business days to process your order. When your order is ready, you will be notified via WhatsApp within 1-3 days to collect your order.
International Shipping (Singapore)
- Expected delivery: 7 - 14 days.
| Shipping Fee to Singapore |
| Fees are depending on weight (kg) and will be calculated at checkout. |
- Import duties, taxes and VAT is not included. This is the responsibility of the customer and may be charged upon delivery based on your country's custom tax threshold.
- Please note that customer will be responsible for any customs fees, taxes and any issues that may arise in your country. For more information, kindly check with tour local customs office.
In
Returns / Exchange & Refund Policy
- All goods sold are not refundable and returnable.
- Please expect some slight variations (scents or colours) in botanical soaps from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
- If your orders arrives damage or incorrect. Kindly notify us by email at (info@joalabskincare.com) or contact us through our website / Facebook / Instagram within 72 hours (3 days) upon receive your package together with your:
| Order number, Phone number, Photos or video of the damages/incorrect item(s) |
- Once notified, we will arrange a replacement or refund the amount of the purchase.