Refund policy

Returns / Exchange & Refund Policy

• All goods sold are not refundable and returnable. 
• Please expect some slight variations (scents or colours) in botanical soaps from batch to batch due to the nature of our natural products. However, this should not affect their efficacy.
• If your orders arrive damage or incorrect. Kindly notify us by email at (info@joalabskincare.com) or contact us through our website / Facebook / Instagram within 72 hours (3 days) upon receiving your package together with your:

Order number, Phone number, Photos or video of the damages/incorrect item(s)

• Once notified, we will arrange a replacement or refund the amount of the purchase.